The main centre is direct access. Potential residents can either be referred by an agency or present themselves without prior arrangement. It is always wise to phone, if possible, to check for vacancies. All admissions are subject to an interview and assessment of need by the Duty Manager.
All new referrals are given a basic assessment in the Assessment Unit and then allocated a support worker in the main Centre.
Anyone interested in entering the resettlement programme will need to be assessed by a resettlement worker. Referrals can either come through the direct access facility or through other agencies.